Our Policies and Terms of Service

Shipping

Orders are processed on a first come first serve basis. Typically our processing time is 2-3 business days. Candles can occasionally take up to a week to process if they are not on hand and need to be poured fresh. Depending on which method of shipment you choose your package should be delivered 3-5 business days following that processing.

All orders will come with a tracking number provided by the US Postal Service. If you do not receive an email with the tracking number within 7 days of your order please reach out to us via our Contact page.

Non-Delivered Orders

Once an order is shipped out we are no longer in control of it, we can not assume responsibility for any lost or stolen packages. If an order has been marked delivered but you have not received it, we suggest reaching out to your local postal office for more details.

Returns

All items are final sale, however we are happy to accept returns for damaged or incorrect items.

All items returned must be in original and unworn condition. Items that appear to have been worn, washed or otherwise damaged post shipment can not be accepted for return.

Please use the Contact page to submit a return request. Once we approve the return, we will send you a prepaid mailing label so you can ship the item back to us.

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Sapphic LLC will never improperly use, sell or otherwise mishandle your personal information for any reason. All personal information including names, addresses, credit information, email and telephone numbers will remain strictly confidential. By signing up to receive newsletters or inputting your email address during the checkout process, you agree to allow Sapphic LLC to send you emails concerning your order, periodic promotional emails and company news. You may unsubscribe at any time via the unsubscribe button or by contacting us via email.

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Sapphic LLC reserves the right to modify these terms at any time, without or without notification.